Were you planning a trip and were denied boarding on a plane for no particular reason? Do you believe it is unfair? Yes, we believe so as well! Your airline should pay €600 ($700) as denied boarding compensation according to your air passenger rights, and we are here to assist you in getting the money you deserve.
Few nations, like the United States, the European Union, Canada, and the United Kingdom, have laws that protect you in such situations, allowing you to receive compensation for denied boarding of up to EUR 600 in Europe and up to $1,350 in the United States.
Now is the time to see if you are eligible for compensation. There are no upfront costs, no risks, and it only takes 2 minutes.
What are the rights of travellers who are denied boarding?
What does it mean to be denied boarding?
It occurs when a person is denied boarding on an aircraft that has been oversold, despite the fact that the passenger has paid for the ticket.
What causes this to happen?
Airlines have noticed that some of their customers cancel their reservations or simply do not show up for their flights, leaving a few empty seats at the time of departure. To generate as much money as possible, the airline wants to ensure that the plane flies at full capacity, hence they occasionally sell more tickets than there are seats onboard.
They also create a priority list and can, as a result, refuse boarding to some persons who are on it. Thousands of individuals are refused to board each year as a result of this terrible practice of flight overbooking.
It is unethical, but some airlines emphasize profit over adequately providing the services for which the client has paid.
This is why you must be aware of your air passenger rights in order to ensure that they are properly respected. We're here to assist you in enforcing your rights and ensuring that you receive the compensation you deserve.
First and foremost, you must understand the difference between voluntary and involuntary denied boarding.
You are refused to board involuntarily if your airline refuses to let you board your aircraft despite the fact that you constitute no health, safety, or security risk and you have:
a confirmed reservation.
the travel documentation required to complete your journey.
sufficient time to complete check-in, security and boarding procedures.
If a flight is overbooked, the airline will request volunteers to give up their seats in exchange for agreed-upon rewards. However, if an airline asks for volunteers and there aren't enough, customers who didn't volunteer are subject to being 'involuntarily' denied boarding.
What options do you have if you are denied boarding?
As said before, if you have given up your seat voluntarily, you are eligible to certain benefits, including:
a refund of the full cost of the unused airline ticket;
re-routing as soon as possible;
re-routing at a later date at your convenience.
If, on the other hand, you were refused boarding involuntarily and for no good legal reason, you have every right to seek compensation. You have the right to obtain support in addition to monetary recompense of €600 ($700).
Passengers who are delayed for an extended period of time have the right to assistance. The right to assistance varies based on the length of the delay, ranging from at least two hours for short flights to at least four hours for longer flights. You are entitled to the following services:
within seven days, a refund of the ticket price or a return trip to the point of departure or re-routing to their final destination;
care (refreshments, meals, hotel accommodations, transportation between the airport and accommodation, two free phone calls, telex or fax messages, or e-mails);
Compensation in the sum of:
All flights of less than 1,500 kilometres are €250;
€400 for flights of more than 1,500 kilometres and all other flights between 1,500 and 3,500 kilometres;
€600 for all other trips.
If you accept to be rerouted but arrive at least 3 hours later than your initial booking, you must pay the same amount of money.
If you are downgraded, for example, when you are assigned a seat on the plane that corresponds to a lower class of service than that specified in your reservation, the airline shall refund between 30 and 75 percent of the ticket price, depending on the length of the flight.
Eligibility for compensation for denied boarding on an EU flight.
If your flight was scheduled, charter, low-cost, or part of a package holiday offer; started or landed in the EU, and the operating airline is based in the EU, you may be eligible for compensation under the EU's Flight Compensation Regulation 261/2004.
This includes 28 EU countries (Austria, Latvia, Belgium, Lithuania, Bulgaria, Luxembourg, The Czech Republic, Malta, Republic of Cyprus, Poland, Croatia, Portugal, Denmark, the United Kingdom, Estonia, Romania, Finland, Slovakia, France, Slovenia, Germany, Spain, Greece, Sweden, Ireland, the Netherlands, Italy, Hungary), as well as Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin, the Azores, Madeira, and the Canary Islands.
If any of the following apply to you, you are not entitled to compensation:
You freely agreed to give up your seat at the airline's request.
You didn't check in on time (the check-in deadline for your flight is specified on your ticket confirmation, on the airline's website, and on your boarding pass).
You did not arrive at the security and boarding gates on time.
Some of the necessary travel documents are missing.
You represented a security or health issue.
In the United States, claiming compensation for denied boarding (overbooking).
Although air passenger rights in the United States are not as thoroughly defined as they are in the EU, a passenger who is denied boarding may be entitled to more compensation. The amount given to the passenger is determined by the following factors:
whether he or she was flying domestically in the United States or internationally.
the alternate flight's delay at its final destination (if the passenger has opted for a re-route).
the cost of a ticket that has been purchased.
If the customer makes his own arrangements, the passenger is simply entitled to a full refund of his ticket.
If you arrive at your destination after your scheduled flight has been delayed, you are entitled to compensation based on the length of the flight delay.
If you were denied boarding due to overbooking, there are a few things you may do to ensure that you get compensated.
To begin, save all documentation pertaining to your flight and/or any alternate flights, such as your boarding pass, e-ticket, booking confirmation, luggage tag, and so on.
You should also maintain receipts for any additional expenses incurred as a result of the boarding denial.
Each airline is obligated by law to provide a written statement to all customers who have been denied boarding involuntarily, outlining their rights and explaining why they were denied boarding.
You have 30 days to file a claim for compensation and negotiate a higher amount.
In the event that you are denied boarding on a flight in Turkey, you may be entitled to compensation.
According to Turkish law, if a passenger is denied boarding, the air transport operator executing the flight must make an announcement to identify passengers willing to voluntarily renounce their reservations in exchange for rewards that the passenger and the air transport operator will agree on.
The airline is also obligated to support these volunteers by offering alternate travel alternatives and providing appropriate passenger care services, such as meals and drinks, transportation, and hotel.
Cash, electronic remittance, bank payment orders, or bank checks can all be used to pay the compensation sum. However, if the passenger agrees, it can be reimbursed with travel coupons and/or other services.
In Israel, you were not allowed to board? Get the compensation Now.
If you are denied boarding in Israel, you will be entitled to certain benefits if the following conditions are met:
Your flight is scheduled to depart or arrive from an Israeli airport;
you've made a confirmed flight reservation;
you've arrived before the check-in deadline;
You are not travelling for free or at a discounted fare that is not available to the general public directly or indirectly; and
Due to a violation of the airline's conditions of carriage or other justifiable grounds, you were denied boarding.
You have three options to pick from:
Reimbursement of the fee paid for your ticket for the portions of carriage not utilised, as well as for the portions of carriage used, if the flight to which you were denied boarding is no longer relevant to your original travel plans as a result of your denied boarding.
If necessary, you will be transported to the first point of departure specified in your contract of carriage on the first flight with suitable space available;
or, re-routing on the first flight with suitable space available to your final destination airport (or to another airport in the same town, city, or region, in which case you will be provided with alternative means of transportation to reach your final destination airport); or,
Rebooking a trip to your final destination airport at a later time (or to another airport in the same town, city, or region, in which case you will be provided with alternative means of transport in order to get to your final destination airport).
You are also entitled to monetary compensation if you are refused boarding against your will and do not volunteer to cancel your confirmed reservation.
*NIS being the Israeli national currency - the new Israeli Shekel, 1NIS = 0.28224 U.S. dollars.
If you are denied boarding against your choice, you are entitled to the following benefits:
meals and refreshments;
two phone calls and one fax or e-mail (or reimbursement of the cost of the phone call);
hotel accommodations and transportation between the airport if you must stay for one or more nights
How do I file a claim for overbooking compensation?
Denied boarding can create a great deal of stress and annoyance, as well as drastically upset your trip plans. You must be prepared for such a situation, understand your rights, and use them to your advantage.
In order to help you claim your right, you must also know to whom you might appeal. Remember: If you wish to be compensated for being denied boarding, refusing to surrender your seat voluntarily is not an option. Accept nothing less than the airline's best offer in return for the seat you've reserved.
Know that if there aren't enough volunteers willing to give up their seats, someone will most likely be refused boarding against their choice. If you are one of these individuals, you should file a compensation claim as soon as possible.
This is a difficult undertaking, particularly if you are submitting the request on your own. If you want to ensure that you receive the compensation, you will almost probably require the assistance of experienced third-party companies.
Lawyers aren't the ideal alternative because you'll have to pay fees even if you've been denied compensation. We, on the other hand, are only compensated if we are successful in obtaining the compensation.
The procedure is fairly straightforward. It takes roughly 2 minutes to submit the claim, after which they will handle everything else. If you were denied boarding during the last three years, you can file a claim for compensation.
They get 25% of the compensation collected, including VAT, so it's not only in your best interest to hire them to do the work for you, but it's also in theirs. As a result, they will do all legally possible to assist you in receiving compensation, even if it includes taking the issue to court.
Airlines cannot just dismiss them since they are well aware that they will pursue the issue until the desired result is achieved.